We are so sure that you will love our products here at Online Aesthetic and offer our 100% satisfaction guarantee. If you have a problem with your order and no one else can help, send us an email to Support@OnlineAesthetic.com and we'll do our OA GUARANTEE BEST to make things right for you.
ONLINE AESTHETIC PARTNERS WITH GLOBAL MERCHANTS AROUND THE WORLD IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
Because we ship directly from our partners around the world, your item may take 12-30 days to arrive (free promo item may take a bit longer, about 3-5 weeks). Please do not panic if it does not show up immediately, it's on its way :)
We offer a 100% satisfaction guarantee.
How long does it take for an order to arrive?
This depends on the product ordered, and the desitnation country. Most items will arrive in about 7-20 days.
How do I track my order?
If we include tracking information with your order, you can view it from Track my order page at the footer menu. By entering your tracking number you will see an estimated delivery date under the order details.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
What is your refund policy?
We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you!