FAQ

How long will shipping take?

Order processing will take between 1-3 business days. Order delivery can be expected within 10-30 business days depending on the product.

How long will shipping take to X country?

Shipping to the United States is in some cases faster than to other countries, however generally shipping times are the same regardless of your home country.

Where do you ship from? I ordered multiple items, will they arrive at the same time?

All items are shipped from China and many are shipped individually (although this is not always the case) therefore the times they arrive at may vary.

What currency are prices listed in?

All prices are listed in Canadian dollars. However you may change the displayed currency to a selection of a few major global currencies, such as U.S. Dollars and the Euro. When checking out, prices will ALWAYS show in Canadian Dollars.

Will I be charged any custom fees?

We are not responsible for any custom fees that may be charged on items. You may or may not get custom fees depending on the rules and regulations of your country.

Can I return or exchange items?

We do not accept returns or exchanges.

I placed an order but I changed my mind, how do I cancel?

In order to cancel your order it's best to contact us immediately at support@onlineaesthetic.com where we can help you cancel. However, once an order has been marked as fulfilled and shipped we unfortunately can no longer cancel the order.